83% Ransom Reduction Saves a 70-Person Medical Practice

The Challenge

Ransomware encrypted all critical systems at a 70-employee medical practice, rendering patient records and operational systems inaccessible. With a $900,000 ransom demand and patient care on hold, the company faced both financial and humanitarian pressure. The stakes extended beyond finances — any prolonged outage directly impacted patient care delivery.

How We Responded

1. 1
   Incident Response Activation

   The company's IT staff activated their incident response plan and engaged Proven Data immediately. A rapid assessment scoped the full extent of encryption across systems.

2. 2
   Ransom Negotiation

   Proven Data negotiators engaged the attackers and reduced the ransom demand from $900,000 to $150,000 — an 83% reduction — while technical recovery efforts ran in parallel.

3. 3
   Decryption & Data Recovery

   Using the acquired decryption key, the team decrypted all affected patient and operational data, prioritizing systems needed for active patient care.

4. 4
   Data Integrity Validation

   An in-depth review verified the integrity and completeness of all recovered patient records, ensuring accuracy before systems were brought back online.

5. 5
   System Restoration & Security Hardening

   Systems were restored with enhanced security controls, updated software, employee cybersecurity training, and a schedule of regular security audits.